We know login problems can sometimes make you want to tear your hair out, but hang in there! Let's review our checklist to see if we can get this fixed right away.
Force yourself to logout
We need to make sure you're completely logged out so we can have a fresh attempt at logging in. Select this link to logout: https://app.iquitsugar.com/logout
Are you in the right spot?
Make sure you're navigating here to login: https://app.iquitsugar.com/
Are you using the correct email address?
You need to login with the email address that you used to join. Not sure which email address you used? Search your email account for your receipt or emails from I Quit Sugar, all of which are generally sent to the email address you registered.
Did something go wrong with your password?
If your password isn't being accepted, no probs! You can reset your password via the steps below.
To set or reset your password:
1. Visit https://app.iquitsugar.com
2. Select 'Sign in'
3. Select the 'Forgot Password' link
4. Enter the email you used to join and we'll send you an email right away with a link to reset your password.
This password reset email might be hiding in your spam, junk or promotions folder, so make sure you check in these folders too!
Still not receiving your password reset email?
If you still can't find your password reset email, add iquitsugar.com and infusionsoftmail.com to your safe senders list and make sure that neither of these addresses are in your blocked senders list.
This step helps your email account identify that I Quit Sugar emails are not spam and should be delivered to you. Once you've updated your safe and blocked senders list, try to reset your password again via the steps above.
Which browser are you using?
Our site is optimised for Google Chrome, so try a fresh login attempt using this browser. If this doesn't work, try using Google Chrome with an incognito window.
Does it say you have no active subscriptions?
Have you logged in (yay!) but now seeing a page that says you have no active subscription? Try refreshing the page using the circle shaped arrow button on your browser, this often does the trick!
Still need help?
No worries! Send us an email at firstname.lastname@example.org or hop on live chat (9am - 530pm Monday - Friday AEST).